- We always hope you will be 100% satisfied with your purchase. However, if you are not then the item can be returned for a refund up to 7 working days after delivery. We will also exchange an item up to 14 working days after delivery at no cost. Please note that we do not cover the cost of return postage. It is the customers’ responsibility to return the item in perfect condition with the original packaging and contents. We recommend returning your goods via a courier or Royal Mail service that requires a signature; such as Special Delivery. Please include either your invoice or a note with your name and order number and the reason for return. Please return your purchase to the following address: Jill McKeown Opticians, 21 Rathfriland Street, Banbridge, Co Down. BT32 3LA .